TERMS OF SERVICE (AWAKEN OS)

Last Updated: March 26, 2026

Awaken Digital ("Awaken OS", "we", "us", or "our") is a trading name and service provided by Phoenix Rising International LLC.

Business Details:

Legal Entity: Phoenix Rising International LLC

Address: 30N Gould St Ste R, Sheridan, Wyoming 82801, United States

Contact: support@awaken.digital

By creating an account, starting a free trial, purchasing a subscription, or using the Awaken OS platform, you agree to these Terms. If you do not agree, you must stop using the service immediately.

1. THE SERVICE

1.1 The Platform. Awaken OS is a proprietary coaching intelligence platform developed by Awaken Digital. The platform provides AI-powered brand positioning, coaching session intelligence, content generation, marketing tools, and a client-facing portal. Your subscription grants you access to the software, its features, and all custom configurations.

1.2 B2B Service. This is a business-to-business service intended for entrepreneurs, coaches, practitioners, and creators. It is not intended for consumer use.

2. FREE TRIAL, SUBSCRIPTIONS & PAYMENTS

2.1 Free Trial. New subscribers receive a 21-day free trial with full platform access. A valid payment method is required to start your trial. You will not be charged during the trial period.

2.2 Trial Cancellation. You may cancel at any time during your 21-day trial. If you cancel before the trial ends, you will not be charged. Your account will be deactivated at the end of the trial period.

2.3 Conversion to Paid Subscription. If you do not cancel before the end of your 21-day trial, your subscription will automatically convert to a paid plan and your payment method will be charged on Day 22.

2.4 Subscription Plans. We offer the following subscription option:

Monthly: $79 USD per month, billed monthly

2.5 Automatic Renewal. All subscriptions automatically renew at the end of their billing cycle. You must cancel before your renewal date to avoid future charges.

2.6 Promotional & Founding Member Pricing. We may offer promotional or founding member pricing from time to time. Unless otherwise stated, promotional rates apply for as long as your subscription remains active and in good standing. If your subscription is cancelled, refunded, or lapses due to failed payment, you forfeit any promotional rate. Reactivation will be at the current standard pricing.

2.7 Refund Policy.

During Trial: Cancel anytime during your 21-day trial at no charge. No refund is necessary as no payment has been taken.

After Trial: Once your subscription begins and payment is processed, fees are non-refundable. We do not offer refunds for cancellation, change of mind, or lack of usage. You have a full 21-day free trial to evaluate the platform before any charge occurs.

Exception: If we terminate your service for convenience (as per Clause 8.3), you will receive a pro-rata refund for any unused portion of your subscription.

2.8 Taxes. All prices are exclusive of applicable taxes. Where required by law, applicable sales tax, VAT, or other transaction taxes will be calculated and added to your invoice based on your billing location. No tax is charged during your free trial. Taxes will be applied starting with your first paid invoice. You are solely responsible for determining and paying any taxes applicable to your use of the service in your jurisdiction, including but not limited to income tax, withholding tax, or any local levies not collected by us at the point of sale.

3. PLATFORM USAGE

3.1 Unlimited Use. Your subscription includes unlimited use of all platform features, including AI-powered intelligence, content generation, coaching reports, and marketing tools. There are no credits, caps, or token limits.

3.2 Future Usage Adjustments. As the platform develops and usage scales, we reserve the right to introduce usage-based limits or a credit-based system. Any such changes will be communicated with reasonable advance notice (minimum 30 days) and will not retroactively affect your current billing period.

3.3 Fair Use. The platform is designed for use by individual coaches and small practices. Automated bulk usage, reselling access, or using the platform in ways that place disproportionate load on our infrastructure may result in account review or suspension.

3.4 Email Sending. Your subscription includes access to the platform's built-in email tools for communicating with your clients and contacts. Email sending is included as part of your subscription at no additional cost, subject to fair and reasonable use consistent with a coaching or small practice context. We reserve the right to apply volume thresholds or throttling to protect deliverability and platform performance. Automated mass emailing, cold outreach to purchased lists, or any use that could damage shared sending reputation is prohibited and may result in email privileges being suspended or your account being reviewed under Clause 3.3.

4. SUPPORT SERVICES

4.1 Support Channels. Your subscription includes access to our support resources, which may include:

Email Help Desk: For technical queries (support@awaken.digital)

Knowledge Base: Self-service tutorials and documentation

Onboarding Resources: Video guides and templates to help you get started

4.2 Scope of Support. Support is limited to technical platform assistance (e.g., "How do I upload a transcript?", "My bio link isn't working"). It does not include strategic business coaching, marketing advice, copywriting, or "Done-For-You" implementation services.

4.3 Modifications to Support. We are committed to providing helpful support. However, you acknowledge that specific support channels are provided subject to commercial viability. We reserve the right to modify support methods with 30 days' notice. This does not affect your access to the software itself.

5. INTELLECTUAL PROPERTY

5.1 Your Data. You own all data, content, transcripts, reports, and client information you upload to or generate through the platform. You retain full ownership of your business information at all times.

5.2 Brand Snapshot. Your Brand Snapshot and any intelligence outputs generated by the platform from your data are yours to keep, even if you cancel your subscription.

5.3 Our IP. Awaken Digital owns the platform software, its proprietary code, design, templates, workflows, AI prompts, and system configurations. You are licensed to use them while your subscription is active.

6. ACCEPTABLE USE

6.1 Compliance. You agree to comply with all applicable laws regarding your use of the platform and any content you distribute using materials generated by the platform.

6.2 Prohibited Content. You may not use the platform to generate or distribute spam, scams, hate speech, or engage in illegal activities.

6.3 Account Responsibility. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

7. DISCLAIMERS & LIMITATION OF LIABILITY

7.1 "As Is" Service. Awaken OS is provided "as is" and "as available."

7.2 Liability Cap. To the maximum extent permitted by law, Phoenix Rising International LLC's liability for any claim related to this agreement is limited to the amount you paid us in the one (1) month period preceding the event giving rise to the claim.

8. TERMINATION & SERVICE DISCONTINUATION

8.1 Cancellation by You.

During Trial: You may cancel at any time during your 21-day trial via the billing settings. No charge will occur.

After Trial: You may cancel your paid subscription at any time via the billing settings. Your access continues until the end of your current billing period.

8.2 Termination for Cause. We may terminate your account immediately without refund if you violate these Terms (e.g., sending spam, abusive behaviour, fraudulent activity).

8.3 Termination for Convenience (Service Discontinuation).

Right to Discontinue: We reserve the right to discontinue the Awaken OS service or terminate your specific subscription for any business reason (including but not limited to commercial viability) by providing you with 30 days' written notice.

Pro-Rata Refund: If we terminate your subscription under this clause, we will issue a pro-rata refund for the unused portion of your current billing period.

Data Export: In the event of service discontinuation, we will provide you with a reasonable period (minimum 30 days) to export your data, including transcripts, reports, Brand Snapshot, and any generated content.

9. GOVERNING LAW

This Agreement is governed by the laws of the State of Wyoming. Any disputes shall be resolved exclusively in the state or federal courts located in Wyoming.